Assistant - Sales and Operations

What You'll Do

• Catering:
• Perform the pre-launching and ensuring readiness of catering to go live.
• Plan list of target clients and plan schedule to approach them.
• Perform Catering daily sales by connecting with new clients in proactive manner, using different approaches (Phone calls, e-mails, and direct visits)
• Prepare detailed event planner and coordinate it with the reginal team.
• Coordinate the customer inquiries, collaborate with the regional team to prepare, and submit proposals, and collect payment.
• Prepare catering orders for the confirmed events and coordinate with production and logistic team.
• Plan and coordinate events logistic requirements with local logistic/ purchasing team and ensure the implementation of Right Bite standards in terms of delivery, set-up, packing and excellent service.
• Ensure customer satisfaction, gather essential feedback, and submit report to the reginal team.
• OTG:
• Perform pre-opening and opening procedures of new OTG outlet.
• Plan daily/weekly orders par level planner (Food and Non-food) based on forecasted sales target and coordinate with reginal team for validation.
• Coordinate the planned orders and logistic requirements with local operations team.
• Plan team schedule according to the business needs and footfall ratio
• Conduct daily operational visit and tackle daily operational challenges.
• Coordinate any direct technical support with relevant departments (Maintenance Issues, IT Issues, POS Issues, Petty Cash, CCM issues)
• Ensure the correct t implementation of F&B technical training, food safety & hygiene, cleaning procedure, cash handling procedure, opening, and closing procedures, inventory, counter sequence of counter service, exceptional customer experience and sales building technique.
• Gather customer feedback and provide detailed report
• Handle customer complaints and ensure retention.
• Recommend new promotions and new products based on the customers needs
• Coordinate and implement promotion and marketing activities as planned by reginal team.
• Propose efficient methods to achieve sales target and lead OTG local team to achieve.

What Are We Looking For

• 3 + years of experience in a relevant role, preferable in Catering, Healthy Food Concepts