Application Specialist

- Resource will be reporting to QT PM and will be responsible to execute any tasks given by QT PM.- Resource should be capable of doing Techno-functional tasks for mainly Finance and - Procurement modules additional HR and Project management modules added advantage. - Resources should be available from 8:00am to 4:00pm, Qatar time. - Provide onsite bilingual or English techno functional support to users - internal and external. - (Vendor has to submit CVs and cost for both bilingual or English resource) - Utilize QT ticketing system.- Update detailed resolution for each ticket. - Update root cause for each ticket - Build the needed Knowledgebase. - Implement minor changes in the system. - Need to work closely with QT IT team & business team.- Proactively detects and resolves incidents and problems. - Simplify the management of the underlying heterogeneous IT environment. - Setup knowledge base for frequently asked questions. - Interact with Technology Vendor and Level 3 Support team for providing necessary problem details. - Quality testing, Integration testing and deployment for tickets closed by L3. - Ensure that Support Services delivered in a consistent and with a secure manner. - Conduct cause analysis for the repeated incident to prevent it from recurring. - Control changes in the production environment to minimize the impact on the IT services. - Achieve complete Configuration Management Database for in scope services. - Support QT in performing capacity management of underlying environment for in scope services. - Provide end-user training and end-user support throughout the implementation. - Utilize ERP implementation standards and tools/documents. - Participate and lead workshops uncovering requirements to efficiently implement D365 F&O - Work collaboratively with a team encompassing many different backgrounds and experience levels. - Manage and document business and system processes making use of Microsoft cloud-based tools including Lifecycle Services and Azure Dev Ops - Ability to learn and stay current with Microsoft technology to enhance the client experience with new and upcoming features. - Provide daily user support and troubleshooting of issues. - Must be able to QA test, implementation work & development work and to ensure business requirements are met. - Create and develop design specifications including gap/fit analysis documentation. - If required design, test, and implement customizations. - Configure Dynamics 365 environment to meet client requirements. • *Basic qualifications**: