Managers of pet stores are responsible for managing all day-to-day duties that ensure the smooth operation of a retail store.
Staffing: Managers are involved with a variety of tasks including hiring new staff and providing sales training.
Stock management: Store managers must merchandise products, oversee and execute inventory control,
Customer service: Maintain and monitor high standards for customer service.
Financial management: Create financial budgets to manage costs, and make sure that store sales goals are met or exceeded.
Animal care: Pet store managers must also ensure that all animals in their stores (including fish, reptiles, birds, and small mammals) are treated humanely and in accordance with local regulations and animal care guidelines.
These duties are part of the store manager's primary function, which is to provide operational oversight. Corporate chains, or large independent retail locations, may have store managers that oversee several individual department managers and in-store service providers (e.g., grooming, training, or veterinary services).
Smaller stores, or one-location shops, may require the store manager to cover all departmental duties, directly supervise the sales associates and product deliveries, and perform many more hands-on duties such as cashiering or customer service.