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IT Operations Engineer

Job Category: Information Technology jobs

Location: Jobs in Qatar,Qatar
Type : Full Time
Salary : Negotiable
No of Vacancy :
Experience Required : 4

Job Description
Our client, a global leading telecommunication company is recruiting for  IT Operations Engineer to join their business in Qatar.Position TitleIT Operations EngineerPosition TypePermanentStart DateJuly 2019DurationPermanentLocationDoha, QatarContact:Dorotea Kust | +49 89 2388 98 55Responsibilities: Specific point of contact for IT Operation, service management.Works with key accounts to solve service issues & problems end to end.Works proactively to improve the overall customer experience.Business facing role, working with internal business units with the client (e.g. customercare, Products, networks, Billing etc ) and external partners.The IT Operations Engineer is responsible for initiating, defining and implementing all thenecessary activities, processes, reports etc to be able to meet or exceed customer KeyPerformance Indicators on the service.To ensure that the level of service provided to all internal and external customers meetperformance requirements. The Service Manager will maintain relationships with suppliers oftechnology/service and internal Product and Process Owners / Managers.Experienced professional responsible for managing End-to-End Service management team activities as well as assessing the commercial impact of service interface changes.Mentoring new members of the team, and training them to prepare for their role and the processes/procedures used within the team.End to end technical management of incidents through to technical conclusion meeting client’s SLA'sAct as a bridge between the Business and the Service Management function, contributing to the major incidents and bringing together Technology and Business stakeholders to resolve these incidents.Taking ownership to contact both internal and external partners as per defined process and escalate any issues with resolution.Qualifications: Expert Knowledge on Linux, Windows and Oracle DB administration.Knowledge of OSS & telecom IT architecture.Proven ability to lead varied End-to-End Service Management teams within an IT operations framework.Knowledge and/or experience of governance and control of benefits-driven projectsRecognised subject matter expert within their field in the E2E Service Management Lifecycle & Specific domainsMust have technical / professional qualifications such as BSS (CRM/BRM/ASAP/AIA/UIM) and Oracle Service Bus.For more details contact: sales(at)manningglobal.comQuoting reference: QA_MGDK_ITOEOr call Dorotea Kust on:+49 89 2388 98 55View our latest jobs:www.manningglobal.comFollow us on twitter:@ManningGlobalIf you know of anyone within your network who may also be interested in this position, would you please forward this ‘Email & Role’ to them.Please note:That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your cv for the position.Manning Global cannot consider your application for this role if you are working for the customer we are recruiting forIf you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender.Group Head OfficeManning Global AGHohenzollernstrasse 60, 80801 Munich, GermanySitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael ManningMunich | Zagreb | Dusseldorf | Liverpool | Zurich | Timisoara (RO) | Changzhou (CN) | New York

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