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IT Operation Application Expert

Job Category: Information Technology jobs

Location: Jobs in Muscat,Oman
Type : Full Time
Salary : Negotiable
No of Vacancy :
Experience Required : 3

Job Description
The IT Infrastructure department is responsible for the Plan, Design, build and, governance, quality & operate IT Datacenter, Critical IT systems & IT applications, Storage Area Network, IT Enterprise LAN, WAN & WLAN, Virtual Infrastructure, Database Management, Backup & Restore of all IT systems & applications data.The department is committed to ensure the effective quality, governance of IT capacity planning, design, implementation, operations and optimization of (but not limited to) servers, applications, storage, operating system, databases, virtualization, cloud computing, backup, archiving in alignment with the organization, group roadmaps and unify roadmap.Keen in planning, designing, deploying, governing and operating of Ooredoo’s Employees Active Directory service, Email Service, Print Service, Shared Resources, all backend IT systems including the Hardware, Client & Server Operating systems, IT applications, Database, IIS Application, LAN, WLAN, PABX, IVR CC VDI systems.The department is focused for providing enterprise solutions for all IT systems and applications infrastructure with the Plan, Build and deploy strategy of essential components such as process, policies, human resources and external contacts for overall effectivenessUtilize the monitoring applications to track performance of all IT applicationsTo promptly respond to support the needs of the business users when application outages occurTo have both an internal focus to support IT, and an external focus, through which business users are seen as their direct customers.Maintains the operational integrity of the technologies and services provided & keeps software functioning.Maintain existing policies and procedures for achieving operational objectives and also to enhance and establish new based on internal approval processEnsure compliance with all internal organization standards as a step towards sustained quality of serviceVerify Application maintenance activities on daily basis.Maintaining the integrity and security of all IT Applications to ensure that access is allowed for authorize users.Oversee the set-up, configuration, and maintenance of ESS, BSS & OSS applications and database infrastructural and applications server.·         Responsible for ensuring the full security of IT applications and systems internally and externally maintaining the 100% integrity throughout for the managed systems end to end monitoring, operations and involvement in implementation & configuration of ESS, BSS, OSS & Database Infrastructure.·         Governance the incidents by reviewing the RCA, actions taken, and map it to corresponding KPI’s.·         Calculate the SLA for BMC, SDM, QMS, email and any other tools.·         Verify data of report are accuracy.·         Verify preventive maintenance of the applications, monitoring, proactive, performance and other activities should be implemented by manage service according to the contract. 

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