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HomeJobs in Oman > Jobs in Masqat > Customer Service Jobs

Cinema Manager

Job Category: Customer Service jobs

Location: Jobs in Masqat,Oman
Type : Full Time
Salary : Negotiable
No of Vacancy :
Experience Required : 8

Job Description
The purpose of this position in Cinema Operations is to:1. Improve Customer Satisfaction2. Increase Profitability3. Increase Revenue through F&B Sales4. Ensure 100% headcount in collaboration with HR Team and manage the Team to execute all SOP's5. Grow the Market Share consistently Responsibilities:1.Ensuring consistent delivery of high quality customer service as per the company standards in all areas of operations.2.Diagnosing improvement areas for Customer Satisfaction in cinema, creating effective action plan and executing the same improve the customer satisfaction scores.3.Driving 100% execution of operational standards as per the SOP's to deliver “ZERO” mistakes through proper communication and follow up. Identifying the bottle necks and seeks support to resolve the concerns.4.Delivering the cleanliness & Hygiene standards as per SOP’s by providing monthly training sessions, giving and acting on feedback of Housekeeping service providers and ensuring availability of all the required tools, materials and equipment with objective of having cinema clean and hygienic at all times5.Conducting competition visits, adapting to the changing business needs, analyzing the best operational practices that can be implemented and proposing a plan for execution to the respective department(s)6.Taking a detailed round of entire Cinema daily, executing ‘Travel Path’ to check all the points as per the operating checklists and processes. Addressing and resolving all points of concern in a timely manner to avoid any risk/safety issues during operations7.Monitoring purchasing practices across all the expense heads to ensure compliance with company's policies and SOPs8.Demonstrating a sound understanding of all aspects of cinema operations to drive the operating margins with cost control measures through various initiatives from time to time. The costs should be in trend with the revenues to maximize profitability of the cinema9.Ensuring 100% headcount at all times in collaboration with HR Team and developing quality team members to deliver high quality services consistently. Mentoring high performing team members for career development with thorough knowledge of company's processes and policies10.Adhering to People Practices and policies by ensuring effective rostering and engagement activities to keep the employees motivated to have positive work environment thereby managing attrition as per company guidelines, and promoting high quality customer focused employees.11.Training the administrative team at the cinemas on all the security, safety and emergency procedures and practices regularly to ensure complete safety of customers and employees at all times12.Strategizing the utilization of all the resources at the Cinema for smooth and effective execution of all operations in all the departments. Should exercise strong people management skills to ensure adherence to the company's HR policies and guidelines.13.Analyzing the performance of the cinema in terms of revenue growth, market share and determining action plans to maintain strong foothold or improve market share  14.Maintaining professional relationship with the mall developers to ensure good support from the mall management and strong visibility in the mall premises and nearby vicinities. Should update the reporting manager/BD team in HO in case of any issues related to mall that affect the performance of the cinema.RequirementsEDUCATIONHotel Management Graduate SPECIALITYHotels and Restaurant Background, LANGUAGE TO USEENGLISH  & Local language  8 yrs from Hotel/Restaurants/Service Industry in Operations.YEARS OF EXPERIENCE Experience in Managing Cinemas will be preferred.Knowledge of Arabic language will be preferred.