Taxation solutions sales specialist

JOB PURPOSE:

The Inside Sales specialist will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. The main target product for this position is to sell company digital taxation solutions to SMB customers. As a successful Inside sales product specialist, you must build instant rapport with prospects on the first call and achieve customer satisfaction through a very defined sales process.

KEY RESPONSIBILITIES:

• Understands end-to-end tax technology solutions/ product cycle from presales, and post-sales, to delivery and implementation of solutions.
• Delivers presales and post Sales consulting to build up business for Tax technology solutions and products.
• Optimize existing client tax processes and identify opportunities for automation and adoption of new technologies.
• Understands business requirements, and assists in developing functional specs, including new development or system
• Enhance existing technology solutions.
• Works closely with the team to design and deliver solutions to clients.
• Work closely with cross-functional team to execute marketing/product campaigns for the taxation solutions
• Research and identify new sales opportunities in taxation Solutions through inbound lead follow-up and outbound calls and emails
• Understand customer needs and requirements, and personalize the recommended solution in line with the client's needs
• Close sales and achieve target quotas for the taxation solution set by the management
• Have extensive experience in taxation & accounting digital solutions
• Ensure excellent customer satisfaction levels with every customer engagement, meet customer expectations and NPS target
• Be familiar with and utilizes applicable sales tools (such as CRM) to effectively plan and communicate progress.
• Participate in building SOWs and service offerings to create clarity for our customers
• Become the expert & reference in all the taxation & accounting digital solutions

QUALIFICATIONS & EXPERIENCE:

Education:

Required:

• Bachelor’s degree in Marketing/ Business Administration

Desired:

• Master's degree in Marketing, Business Administration / MBA

Experience:

Required:

• 3+ years experience in Inside sales
• 2+ years of experience in taxation & accounting solutions