Implement and install solutions on the customer's test and production environments.
Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
Act positively and respond promptly to the customer’s requests/tickets.
Prepare, review and ensure accuracy of technical documentation.
Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
Perform any other job-related duties incidental to the work.
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