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Support Engineer
drjobs
Support Engineer
VAM System dubai
drjobs Support Engineer العربية

Support Engineer

Employer Active

1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

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Dubai - UAE

Monthly Salary

drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1880546

Responsibilities:
• Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
• Assisting customers with account setup and application installations.
• Ensuring optimal application functionality by configuring networks.
• Troubleshooting IT issues by asking customers targeted questions.
• Providing customers with step-by-step guidance to resolve technical problems.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues to IT developers.
• Documenting error reports and monitoring performance metrics.
• Relaying application functionality feedback from customers to IT developers.
• Compiling IT instruction manuals and useful IT support resources.

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

Engineering

Key Skills

About Company

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