SME Client Manager

Responsibilities:

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You deliver a high quality of customer service to clients by answering day to day queries and be their main point of contact

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You pro-actively manage and negotiate renewal terms for the portfolio for which you will be responsible.

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You implement new clients and coordinate a seamless onboarding experience for our clients and members.

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You work closely with the Client Manager to maintain and grow the existing portfolio.

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You help to continuously enhance the product during the renewal stages from an operational, benefits and sales point of view.

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You gather claims data and work with Underwriting to analyze/optimize the Africa product portfolio.

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You provide guidance and advice to clients and brokers on the health care landscape in Africa.

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You are able to identify the key needs / gaps on the ground and raise these to the higher management team