Service Desk Analyst
Service Desk Analyst
Posted on :
01-02-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
0 - 8 years
Monthly Salary
SAR 11000 - 15000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
01-02-2023
Job Description
Req ID : 1892426
- To provides clients first-line support and technical issues by troubleshooting, identifying, and correcting or advising on operation issues in IT System, on site, by phone or remotely in order to resolve all incidents promptly
- To categorize the level of issue severity on the service desk system by analyzing tickets, and communicate with ends users to resolute resolvable tickets and reassign unresolved tickets to the Supervisor and/or the relevant team
- To provide guidance and coaching to clients on how to deal with their most commonly recurring problems through 1 to 1 session to improve their IT literacy
- To perform regular health check on IT hardware & software by periodic visits and checklists to proactively manage repairs
- To perform regular inventory for deployed machines and stock items in HQ and DCs to ensure accurate assets are recorded in the system
- To perform scheduled hardware refreshment for HQ by coordinating with clients to achieve smooth laptop and desktop change
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
