Manage overall operations of AWN HORECA Enterprises. Operations Manager is responsible for managing all brands operations and for delivering an excellent guest experience. Operations Manager should be able to forecast, plan and manage all operations, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. His duties include effective and successful management of team, productivity, quality control and safety measures as established and set for the Operations. Ensure safe and efficient operations. Enhance the operational procedure, systems and principles in the areas of cost management, information flow, operational processes, enhanced management reporting. Carry out management responsibilities in accordance with companys policies and applicable laws.

Direct Manager:

HORECA Director

Direct Subordinates:

Area/Restaurants Managers, Executive Chefs, Catering and Events Manager & QSHE Manager

Number of employees in the Operations:

150+ employees

Duties and responsibilities:

Create a comprehensive business plan for the operations that considers the market, local competitors, sales revenue and expenses.

Prepare an accurate portrayal of the finances of the restaurant, sales target, cost of sales, employees cost, overhead cost and average check goals.

Develop with marketing team strategies to entice customers, including marketing plans, advertising campaigns, community outreach programs and research.

Analyze the operations budgets with finance manager to find and price inventory, reduce expenses, review current pricing and adjust purchasing strategies if needed.

Control operations by developing effective policies, creating high standards and working to make adjustments when appropriate.

Ensure an outstanding dining experience by regulating presentation, taste, service and ambiance for all guests; develop ways to cultivate a regular customer pool.

Manage a team of employees; work to create a cohesive unit of people who effectively communicate; lead hiring process for key staff that ensures qualified people are selected, trained and retained through top recruiting practices; consider actions of employees in various situations that deem rewarding or disciplinary action.

Follow all appropriate health code and local jurisdiction food handling requirements, maintain food safety certifications, and model exemplary food health safety practices to employees.

Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplace.