Professional Services - Engagement Lead

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

In order to support our growth we are looking to hire three Professional Services - Engagement Leads in EMEA, who will be working with the teams responsible for adding exciting new clients to our existing client base you will have the opportunity to work with some of the leading innovators in our space and assist in the definition of groundbreaking solutions.

These solutions help our clients differentiate themselves in this fast-paced market with unique offerings to their clients leveraging the Paymentology offering.

Tasks

The flexibility of our platform enables clients to be truly innovative and at times our clients push us into new ground that the Professionals Services team are responsible to define, feed into our product team and enable our Implementations Team to deliver.

You will lead the Professional Services engagements with clients to drive the delivery of all required workshops and artefacts. As our Engagement lead you will manage all internal dependencies across various departments (Legal, Infrastructure, Product).

This role will be key in accelerating the process of getting clients from initial engagement with the Sales team to ready for handover to Implementations.

This will involve:

Scoping out any work that is needed outside of the standard capabilities

Working with the Product Team to define the requirements

Including this and the relevant costing (where applicable) in the relevant contractual documents

Handing this off to the Product and Implementations Teams for development

This role will be reporting into the Global Head of Professional Services.

With the guidance from the Global Head of Professional services you will be defining solutions ideally utilizing standard products and only where necessary, define the solutions.

Requirements

What it takes to succeed:

We are looking for someone with + 10 years industry relevant experience that has Business Solution Engineering experience. Ideally coming from a consulting background with one of the Big financial services consulting houses. Card Management System / Core Banking Experience ideally in a Fintech. A working knowledge of Cloud Solutions (AWS/AZURE/Oracle) is preferred.

Working with almost all areas of the business including Sales, Product, Infrastructure, Implementations and Legal / Commercial you will need to have strong organizational and motivational skills as you will be constantly challenging the status quo.

Creating value for our clients and internal teams is core to the Professional Services team. In defining the solutions for our clients and teams you will be constantly pushing the Paymentology platform to new ground breaking areas of this exciting market.

You will be working with the leading minds on our space and constantly challenging the status quo as we develop a faster, more flexible and secure product.

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in Latin America. Working flexible hours is essential for our remote team to function.

Benefits

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

We focus on building strong, diverse teams built from different backgrounds, experiences & identities.