Premier Support Officer

• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone. • Effective use of tools and information to drive customer service delivery and WPB performance • Execute on customer contact strategies in line with Group operating models and strategy set by regional Management team • Fully utilize and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date • Help the customers with their basic banking requirements related to all bank products and services and achieve targets set for cross sell.