Pension Administrator

Responsibilities:

• Have input in the agreement of overall delivery targets for your allocated schemes/tasks
• Be part of and support any team plans to ensure achievement of the targets for member and scheme event work.
• Coach team members to achieve all scheme event delivery targets based on service level agreements and timetables agreed with clients.
• Develop and maintain a client-specific service delivery and improvement plan for clients, if appropriate
• Where you are the client lead, ensure your knowledge on client needs is up to date and liaise with other team members/teams on on-going client requirements.
• Provide input and be responsible for ensuring targets are met on all SSC processes for your allocated clients, flagging to your Team manager where there are conflicts.
• Ensure all agreed client processes are included on the correct Work Control for your clients at all times.
• Attend client pre/post renewal meetings where these are in place and any Trustee/Client Meetings when invited.