Provide comprehensive In-patient clinical case management for a Beneficiary. Completing status reports upon admission and according to contractual requirements or acuity whilst the patient remains admitted to the provider. These reports must be reported in American-English, clinically detailed and accurate according to International SOS standards.
In the pursuit of medical updates, the ML may visit the provider, or assist with calling providers or treating doctors for medical information for geographically remote cases as required. Additionally, be prepared to liaise with PCSPs and beneficiaries on an as needed basis, to obtain detailed clinical information including past medical history to allow for accurate on-going case management.
Where the TOP Medical Liaison feels care is suboptimal, not necessary or potentially harmful to the beneficiary the nurse must escalate such matters to the International SOS Medical Team, in country TOP Physician Lead or Regional Medical Director for discussion. The Medical Liaison may be able to resolve the issue locally or if assistance is required to utilize the support from the TOP Regional Assistance Center (AC).
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