management consulting

Responsibilities:
• Supports team's abilities and functions through positive customer relations.
• Contributes to the improvement and enhancement of processes and procedures.
• Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.
• Proactively seeks development opportunities and relevant training, in addition to completing all mandatory training requirements.
• Performs installation, training, maintenance, troubleshooting and repair of all OpCo desktop hardware and software technology.
• Assists in the setup and operation of audio visual hardware as required by end user.
• Determines appropriate hardware and software based on corporate policy and end user requirements.
• Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues.
• Escalates incidents and questions to appropriate support groups.
• Ensures all service feedback and updates are provided in a timely manner to all stakeholders.
• Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
• Supports events such as infrastructure changes, software releases, BCP etc.
• May assist in administration and maintenance of non-desktop technology infrastructure components at the request of other service towers.
• May assist in installation, maintenance, troubleshooting and repair of office telephony systems.
• Uses corporate incident management system to record and track all support work.
• Maintains accurate hardware and software records for corporate assets.
• Performs time tracking tasks as required.
• May assist with the procurement of hardware and software
• Performs duties as assigned by management, including but not limited to project execution and disaster recovery activities.