drjobs
Logistics Customer Service Executive International Trade Arabic speakers
drjobs
Logistics Customer S....
TXM Manpower Solutions
drjobs Logistics Customer Service Executive International Trade Arabic speakers العربية

Logistics Customer Service Executive International Trade Arabic speakers

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Jobs by Experience

drjobs

4-5 years

Job Location

drjobs

Dubai - UAE

Monthly Salary

drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 1904191

Our client is a global polymer distribution and chemical trading company

Job Description

The Logistics and Customer Service Representative (Arabic speaker) is the engine of this company. The CSR role is to Utilize a high energy approach to ensure that every transaction and order is processed efficiently, effectively and in line with policies and procedures of the department.

The main duties and responsibilities include:

Responsible of tracking all Sales orders and their status to plan deliveries
Responsible of following up with Sales Managers to plan the deliveries and to help with SO approval
Interact with our customers in arranging theirshipments in a way that exceedscustomer service expectations
Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met
Ensure efficient scheduling and routing of goods to approved SO to reduce costs and on-time in-full (OTIF) delivery
Ensure accurate and timely data entry into our operating system
Coordinate with all relevant departments i.e Sales, Operations and Finance to ensure processing the orders as required
Ensure Best in Class Service to our Customers thru a strong Customer Service Organization and a mature Customer Collaboration process in place
Process all relevant documents related to transaction such as BL, LC draft, COO, etc.
Ensure documents are timely sent to customers
Ensure accurate and timely client invoicing
Contribute to maintain strong relationships with customers and suppliers
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external)
Serve as the primary liaison with Sales and operations on the delivery of cost-effective customer service
Report directly to CS manager any issue or difficulties
Manage complaints and committed to meeting current and future expectations and requirements of customers, and resolving customer issues that arise
Provide back up in absence of any colleague as required/instructed by manager


KEY INDICATORS (KPI):


Carrier Reliability:

Number of deliveries delivered on time means the number of deliveries that the carrier can deliver in the stipulated terms

Order Confirmation:

OC refers to the percentage of orders processed complete as promised to the customer, (even if not on time) for the reporting period

Customer Perfect Order

CPO measures the percentage of customer orders, which are processed without delay and rework in respect to the agreed-on order details as item, quantity, price etc

Productivity

It refers to the percentage of Sales growth compared to Total Supply Chain Costs growth including costs related to the operations, warehouse, transport and people

Month On Hand

A financial performance indicators that emphasis on the amount of stock ordered and stored at the warehouse Vs its actual consumption.

Letter of Credit

Tracks the number of days required to complete an LC processing on time and without errors.




Requirements


Educational Background

Level of education and professional qualifications and/or specific occupational training required.

High school diploma


Technical/Work-based Skills or specific knowledge (Must Have)

This relates to the skills specific to the job, e.g. language fluency, etc

- Good computer knowledge / excel, word, pdf

- English fluent speaking and reading (Must)

- Arabic fluent speaking and reading (Must)

- Excellent communication and commercial skills

- Master several languages is a plus

Experience

This could include a minimum period of

experience or specific(ensure period stated is appropriate and not unnecessarily excessive)

3-5 years job activity as a Customer Service and logistics in international trade (Must)

Personal Skills/Attributes

General characteristics required to do the job effectively

Customer Support

Scheduling / Complaints

Coordination with Operations, Warehouse & Finance.

Invoice Checking

Drive service high levels.

Shipment Notification

Sales Support

Complaint Handling

Coordinate with Sales

Availability communication

LC

Expediting LC processing

Ensuring 3 status communication to sales

Coordinating with the banks, suppliers & customers.



WORKING RELATIONSHIPS

Indicate the main typical types of interactions and with who (i.e., group or titles) the interaction occurs and describe the purpose or nature (explaining, informing, influencing, supporting, selling..,)


- Operations Team

- Finance

- Sales staff

- Customers


Must have skills to qualify for this role:

  • Experience in Export and Import by road and Sea(International trade) (Must have )
  • Very good knowledge of customs regulations and processes (Must have )
  • Experience in order management and fulfillment that involved coordination with Customers, Sales and all relevant stakeholders.


Educational Background Level of education and professional qualifications and/or specific occupational training required. High school diploma Technical/Work-based Skills or specific knowledge (Must Have) This relates to the skills specific to the job, e.g. language fluency, etc - Good computer knowledge / excel, word, pdf - English fluent speaking and reading (Must) - Arabic fluent speaking and reading (Must) - Excellent communication and commercial skills - Master several languages is a plus Experience This could include a minimum period of experience or specific(ensure period stated is appropriate and not unnecessarily excessive) 3-5 years job activity as a Customer Service and logistics in international trade (Must) Personal Skills/Attributes General characteristics required to do the job effectively Customer Support Scheduling / Complaints Coordination with Operations, Warehouse & Finance. Invoice Checking Drive service high levels. Shipment Notification Sales Support Complaint Handling Coordinate with Sales Availability communication LC Expediting LC processing Ensuring 3 status communication to sales Coordinating with the banks, suppliers & customers. WORKING RELATIONSHIPS Indicate the main typical types of interactions and with who (i.e., group or titles) the interaction occurs and describe the purpose or nature (explaining, informing, influencing, supporting, selling..,) - Operations Team - Finance - Sales staff - Customers Must have skills to qualify for this role: Experience in Export and Import by road and Sea (International trade) (Must have ) Very good knowledge of customs regulations and processes (Must have ) Experience in order management and fulfillment that involved coordination with Customers, Sales and all relevant stakeholders.

Employment Type

Full Time

Company Industry

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.