Hub Controller Officer

1. Establish seamless and timely passenger connectivity through effective communication.

2. Timely follow-up with IOCC/stations/Network Planning/ Revenue Management on passenger connections with high quantum, as required.

3. Review sales of connections with Reduced Minimum Connection Time (90 mins at MCT airport) and restrict the same in coordination with NP.

4. Establish effective and clear communication with team members and follow up for short connection passengers (less than 180 mins).

5. Be solution centric and provide best feasible alternative to team members and stations.

6. Action taken on escalations from team mates on errors or lapses during operations to be shared EOD to line manager.

7. Conduct inter-departmental operational tasks for smooth flow of operations.

8. Normalize/Restrict inventory in coordination with relevant stakeholders.

9. Work in close coordination with station representative for upgrades in cases of unintentional overbookings as per documented process.

10. Identified critical connections to be coordinated with IOCC and origin or HUB towards minimal passenger inconvenience and OTP impact

11. Alignment of same tail in close coordination with IOCC and Security to facilitate stations and save OTP.

12. Coordinate for alternatives with station representative at origin and HUB with a solution centric approach

13. Timely decision making (D-3 hrs.) with IOCC and stations representative for revision in departures with respect to Load connections as per decision matrix

14. Timely update to all stakeholders via call/WhatsApp groups.

15. Facilitating stations in event of cancellations.

16. Planned (D-72 to D-48) - Ensure adequate steps are taken to hold passengers at origin reducing the cost and enhancing passengers experience.

17. Day of operation (D-24 or less) - Real time Coordination with station before initiating cancellation in system via calls and look for options available and advise station.

18. Ensuring minimum passenger disruptions during diversions

19. Provide best possible alternatives during diversions to relevant stakeholders of the entire routing.

20. Timely closure of adhoc flights in coordination with stations.

21. Ensuring error-free and timely (within D+15) submission of APIS to regulatory authorities for offline/charter stations.

22. Extending 100 percent support to stations on escalations from authorities.

23. Report escalations and action taken on errors and lapses to Line Manager.

24. Capture accurate data and carry out analysis to be shared for enhanced performance.

25. Validate daily OTP report from IOCC and action for Ground Ops-related delays with station keeping line manager in the loop.

26. Prepare Monthly/Quarterly/Yearly OTP report with 100% accurate data and share them with the line manager as per SalamAir policy.

27. Retaining Hub Control excels/ handover sheets for immediate or future reference in shareFolder.

28. Share detailed fortnightly root cause analysis report with managers to enhance overall network performance and mitigate challenges.

29. Flight Validation as per IOCC AAR and create if missing

30. PNL/ADL process, if missing (Via RES system or manually)

31. Charters daily load validation

32. DCS Credentials Management

33. Post Flight Messages Update

34. GHA Training request (Credentials + Flights)

35. DCS Invoice validation

36. Authorities load validation

37. DCS Defect Tracker

38. PNR validation based on station request

39. DCS functional support (Check-in & W&B* *if qualified)

40. Carry out adhoc station / Charter station loadsheet for passenger and freighter aircraft.

41. Act as a CLC center for freighter where SalamAir doesn t have trained and certified load control staff.

42. Release/validate post flight messages as per Salami policy.

43. Perform adhoc Load Master role as and when required based on operational requirements.

44. Conduct/Support remote and / or onsite trainings for DCS

45. Conduct/Support remote and / or onsite Ramp Safety training

46. Conduct/Support remote GOM familiarization training

47. Conduct/Support remote and / or onsite other Ground Operations related trainings.

48 Any additional task or responsibilities given by Line Manager.

Requirements

Hub Control Qualification: Must be a graduate with minimum 8 years of aviation experience with 5 years of experience in handling disruption management, airport operational support, central support desk, and OTP management. Must be thorough with Reservation and DCS systems and knowledge.