Hotel Receptionist

Main Job Duties and Responsibilities

welcome and greet guests
answer and direct incoming calls
inform guests of hotel rates and services
make and confirm reservations for guests
ensure proper room allocation
register and check guests in
confirm relevant guest information
verify guest's payment method
verify and imprint credit cards for authorization
issue room keys and direct guests to their rooms
maintain clear and accurate records of guest room bookings
compute all guest billings, accurately post charges to guest rooms and house accounts
receive and transmit messages for guests
retrieve mail, packages and documents such as faxes for guests
listen and respond to guest queries and requests both in-person and by phone
provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
complete and maintain any incident reports, daily activity reports or other reports requested by management
manage conference room bookings and scheduling
close guest accounts and check guests out
review accounts and charges with guests during the check-out process
process accurate payment of guest accounts