FB - Order Taker

Responsibilities:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Be knowledgeable of all services, facilities and products offered by the hotel.
• Should have very good telephone etiquettes.
• Display excellent conversation skills and selling techniques at all times.
• Should be able to provide recommendations and suggestions to guests upon request.