Customer Support Planner

Responsibilities:

• Partner with Production Leader to coordinate manpower resources and tooling to complete engine repairs in the shop or offsite.
• Liaison across multiple departments to effectively plan operations.
• Communicate with internal team and customers to ensure seamless service and work scope execution.
• Provide support for the team in all technical logistical, environmental, health & safety (EH&S) and quality requirements.
• Understand appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
• Demonstrate required knowledge of Aviation Quality Procedures/Standards, as well as FAA/EASA Part 145 requirements and procedures.
• Demonstrate a solid understanding of Human Factors and how to mitigate risks while planning for tasks.
• Partner with Materials team to ensure deliveries meet customers’ expectations.
• Support commercial team in quoting and managing of work scopes, parts, and logistics.
• Collect cost accumulations, process all invoices, and assist with Accounts receivable reconciliations.
• Review operations metrics reports and coordinate with customer to ensure customers’ expectations are met.
• Execute business-specific strategies—serve customers and win additional business.
• Deliver “all-hands on deck” support for AOGs (Aircraft On Ground) as they arise.
• Participate in daily production meetings (“PCC”).