Alshaya Group Company -

Riyadh - Saudi Arabia

Posted on : 18-09-2023

3 - 0 years

1 Vacancy

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Posted on : 18-09-2023

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Customer Service Associate

Alshaya Group Company - Riyadh - Saudi Arabia

Posted on : 18-09-2023

Job Description

Req ID : 801318

Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

Customer Care Service

Customer Care

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About Company

Alshaya Group Company
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As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond. Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.