Customer Care Center Operation Leader
Posted on :
08-02-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
0 - 8 years
Monthly Salary
SAR 11000 - 15000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
08-02-2023
Job Description
Req ID : 1905356
- Contribute to the creation & implementation of the unit action plan and implement the appropriate actions in the areas of responsibility.
- Ensure the best utilization of CCC manpower through reviewing operational hours & staff schedule in order to achieve operational excellence in line with CCC KPIs
- Ensure a customer focused culture in all non-face-to-face contacts and secure a positive and seamless customer experience through regular quality checks.
- Ability to identify pain points that related to CCC operations and propose the correct action , that to include evaluating all tools /system used by CCC coworkers.
- prepare reports and analyze call center data to improve processes, ensure resources are properly allocated and maximize efficiency and customer satisfaction.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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