Customer Care Center Coworker social media
Posted on :
08-02-2023
Employer Active
1 Vacancy
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Jobs by Experience
3 - 0 years
Monthly Salary
SAR 11000 - 15000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
08-02-2023
Job Description
Req ID : 1905366
- Passionate about getting a good solution for my customers. I do this by identifying my customers’ needs and using my knowledge of the IKEA systems and processes to offer solutions. This allows my customers to make informed choices, which leads to sales growth and profitability.
- Take ownership for resolving my customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
- Assign daily cases come through social media account to the nominated agent to proceed with it.
- Tag the sentiment in the tool with the proper description (Positive, negative and neutral) for each post.
- Insert the key words in the social listening tool
- Prioritize the cases according to its urgency then communicate with the concerned parties.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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