Coordinator - Invoicing

Responsibilities
1. Dispatch invoices (psychical and electronic) to customers within specified timeline to ensure on-time payment from customers.

2. Follow up with customers to obtain the proof of delivery (receipt) so that there is a proper record of delivery that reflects the transaction.

3. Resolve invoice disputes (focal point) via internal coordination with operations, pricing etc. so that the facts are correctly reflected in the invoiced charges.

4. Coordinate the activities of the Messengers for psychical timely delivery (only if electronic delivery not possible) of invoices to customers to ensure swift payment collection.

5. Upload supporting documents such as port receipts, duty payments etc. in Oracle Transport Management (OTM) System so that these documents can be sent to customers along with the transparent invoice charges.

6. Report the volume and delivery status of invoices issued to customers so that there is internal visibility on pending invoices and any other performance metrics relevant to invoicing.

7. Communicate with Accounts Receivable (AR) team on missing invoices, disputes, credit notes etc. to ensure that any reconciliations are quickly resolved and lead to faster customer payment.

8. Reconcile mismatches between customer invoice and vendor cost invoice (or charge quote mismatches etc.) to ensure that any reconciliations are quickly resolved and lead to faster customer payment.

9. Perform job related duties as assigned.