Contact Support Center Co-worker e-commerce

Job description

• To encourage existing customers to shop more frequently and in larger volumes, by offering and optimizing the best shopping experience
• Monitor and ensure the best consumer journey of our website
• Contact Centre Experience
• Self-reliant and motivated with proven ability to work as part of a team as well as independently.
• Ability to communicate confidently and clearly in English language.

Qualification

• Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
• Proven customer-focused mindset.
• Self-confident and assertive with the ability to influence through the use with customer insight.
• Know how to manage and develop complex processes
• Ability to set clear expectations and directions.
• Good analytical and numerical skills.
• Strong problem solving and conflict handling skills
• Understanding customer motivation and expectations, and playing an active role in turning them into commercial opportunities.
• Ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.