Client Success Manager

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Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.

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Closely collaborate with cross functional teams (sales, marketing, product) to plan and deliver customer delight & account growth.

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Measure, track, analyse and report key account metrics.

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Analysing industry and market trends. Map and benchmark competition and share best practices.

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Ensure internal alignment on account strategy by partnering with cross functional teams to develop and execute on account plans that results in customer references, retention and account growth.

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As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.