Cashier

POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best -

• support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team K
  

Requirements

Responsibilities Hospitality and Guest Service -

• provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room -
  
• follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate -
  
• delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge -
  
• enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You -
  
• proper procedures to ensure the accuracy of every order for every guest -
  
• nsures every guest r eceives a prompt and warm greeting within 5 seconds at front counter and drive-thru -
  
• aintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs -
  
• romptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue -
  
• istens carefully to guests and apologizes for the experience in the case of a complaint Store Operations -
  
• ollows all Operations standards and guidelines for preparation of products according to training and instructional materials provided -
  
• repares all products as required, following the order monitor to ensure the accuracy of every order -
  
• communicates showcase and product needs to ensure proper product availability for guests -
  
• egularly takes temperatures of the required products and records in the Time & Temperature Log Policies and Procedures -
  
• articipates in and attends all store meetings and other related functions -
  
• ollows all restaurant policies, procedures and standards -
  
• aintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant -
  
• ollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. C
  

ashiering - Receives payment by cash, credit cards, vouchers or automatic debits - Issue receipts, refunds, or change to the customers correctly -

• ount money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change -
  
• aintain clean and orderly checkout areas Health & Safety -
  
• orks in compliance with occupational health and safety legislation -
  
• nows, understands and follows safe work practices and procedures -
  
• ses or wears personal protective equipment or clothing as required -
  
• eports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner -