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Call Center
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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

drjobs

Dubai - UAE

Monthly Salary

drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1897016

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Employment Type

Full Time

Company Industry

Hotels / Hospitality

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

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