drjobs
Call Center Agent
drjobs Call Center Agent العربية

Call Center Agent

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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

drjobs

Dubai - UAE

Monthly Salary

drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1905536

Responsibilities:

• Receive interactions from clients through any of the communication channels such as (calls, chat, and emails) as per Department Guidelines and work to provide prompt response & superior service.
• Responsible to communicate with the caller to understand the nature of the issue.
• Carry out first layer troubleshooting & support to resolve issues online, as per the set business rules & defined products and service matrix.
• Direct the customers’ inquiries, requests, & support issues promptly to the respective units for necessary action and follow ups.
• Update the database to keep track of inquiries and service requests.
• Identify potential customers for sales and escalate to the right department as per guidelines.
• The ability to register complaints related to customers

Employment Type

Full Time

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

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