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Call center employee
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Call center employee

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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

Req ID : 2458328

Responsibilities:

  • Receiving or making a high volume of calls from or to customers.
  • Striving to achieve first call resolution and maintain the quality of service provided by the call center.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Responding efficiently to customers and creating a positive experience.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
  • Understanding and using the required software, reports, tools, and metrics.
  • Transferring and escalating the calls to the appropriate department if needed, such as sales.
  • Participating in training and striving to increase and improve existing skills.
  • Adhering to all company policies and procedures.

Employment Type

Full Time

Company Industry

Restaurants / Catering / Food Services

Department / Functional Area

Helpdesk / Customer Service / Telecalling

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