Assistant Night Manager

Responsibilities:

• Greets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction
• Oversees & completes any outstanding Front Office duty issues as per the handover
• Monitor and promptly respond to all CSI feedbacks relevant to Front Office
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Ensures credit / payment is completed for all guests checking in
• Prepares work schedule for AFOM / GSM
• Coaches, counsels and disciplines colleagues, providing constructive feedback to enhance performance, and conducting performance appraisals in line with company guidelines
• Ensures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the colleagues & takes corrective action when required
• Assumes the role of controller in case of emergency situations until relieved by senior management
• Oversee lobby operation, and assist lobby GSM
• Keeps Front Office Manager informed of any critical issues
• Attends daily Rooms division briefings