Well-known wellness, health, and fitness organization are looking for a Customer Service cum Receptionist in Fujairah. JOB REQUIREMENTS The candidate must be professional, smart with previous working experience in customer service. Clear communication skills aimed at understanding customers’ needs and providing corresponding services. Detail-oriented and efficient in providing customer service in adverse situations. Experience in the similar field Job Types: Full-time, Permanent Experience: call center: 1 year (Preferred) customer service: 1 year (Preferred) Location: Fujairah (Preferred) Less

– Taking the lead with bookings and proposals sent to sales via email,social media and telephone. – Assisting the sales team in the reporting of daily activities and results. – Managing incoming and outgoing calls. – Take ownership of each inquiry and booking. – Update trackers and generate reports. – Interact comfortably with colleagues at all levels. – Provide support and information to the sales executives when required. Less

SEEKING FOR An ASIAN CUSTOMER CARE EXECUTIVE. CANDIDATE MUST BE ENERGETIC , FLUENT IN ENGLISH WITH ADVANCED COMPUTER SKILLS. Must have proven track record on the same filed. Must be hardworking. Must have good communication skills. Less

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem Less

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Less

Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Able to up-sell and cross-sell Able to generate sales leads from calls Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to memorize, recall, or research answers quickly Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. Less

Customer Service . Manage large amounts of incoming live chats and call back certain users. . Meet team targets and user handling quotas. . Identify and assess user complaints and implement solutions within a set timeframe. . Follow up with users to ensure a satisfactory resolution. . Communicate relevant information to delivery partners for orders to ensure optimally operational efficiency. . Keep records of delivery delays at any stage, user interactions, solutions implemented and follow up results. Less

SaaS Customer Support and Success Specialist. Experience in working with SaaS business models and products. Excellent problem-solving skills (ability to diagnose and troubleshoot basic technical issues). Demonstrated ability to work well in a fast-paced, team-oriented environment and thrive on challenges. Attention to detail. Logical thinking. Expert governance and stakeholder management skills. Interpersonal skills needed for communication with colleagues and teams. The ability to prioritise your workload. Less

Meets with customers in a sales environment to drive product sales and knowledge Demonstrates advanced products knowledge Adheres to any and all company policies and procedures Makes sales appointments with clients Less

Present the benefits of company products to potential customers Handle relationships of existing key accounts Present customer queries as well as issues to the management Develop personal and professional relationships with new and current customers to promote products Meet daily, weekly as well as monthly targets At least 1+ years of experience in the same or similar position, experience in a telecom company will be advantageous Less

Key Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner. Build sustainable relationships and engage customers by taking the extra mile. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Keep records of all conversations in our call center database in a comprehensible way. Less

Job Key Details: Serve as the first point of contact between the company and its customers Promptly respond to inquiries from the customers and ensure giving the right information Assist in processing orders or requests from the customers Maintain records of al interactions, complaints as well as transactions Provide outstanding services to ensure customer satisfaction Less

Job Key Details: Make calls to customers to present the services to them Ensure providing high quality services to customers Make feedback calls as necessary Respond to all service related queries that come through to the Call Centre and provide appropriate solutions Handle complaints from clients and forward them to the manager of necessary Conduct any other related tasks as may be required Less

Job Key Details: Supervise and assess customer service staff activities and assist them with regular performance related feedback Provide assistance to the customer service staff as and when necessary Follow up on the daily activities of customer service operations Ensure customers are responded to in a timely and proper manner Provide training to the staff in areas of customer service as well as company policies Develop good relationship with team members and motivate them to deliver their best Respond to team member questions and handle their issues Less

Obtains client information by answering telephone calls & verifying information. Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data Ability to achieve and maintain company standards A Customer enthusiast who can work independently and cover a big volume of calls in a day Support marketing of products, promotion & combo up-selling Train & Assist new colleagues Ability to work under pressure and multitask Less

Job Key Details: Communicate with the customers through various channels and ensure providing excellent services to them Settle customers’ complaints promptly and ensure their satisfaction Maintain records of customer engagements in the system Follow up on all customer feedbacks and forward to the relevant personnel Monitor feedback on escalated issues Provide professional service across all platforms Less

Must have a strong Commanding Personality, excellent English communication skills, good knowledge of computers, Good communication skills Ability to work under pressure Good knowledge of Microsoft Word/Excel Preferred candidates with work experience in call centre & Tele caller candidates having their previous experience in Customer Services may apply, Ability to work with minimal supervision. improved processes; identifying new product and service applications. Less

Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Required Experience From 1 to 2 year(s). Required Skills good in customer services Less

Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Less

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as: Receive each guest call in a professional and friendly manner Maintain effective communication with all related department to ensure smooth service delivery Handle every query in a polite and courteous manner and exceed guest expectations Ensure guests are greeted by name upon calling as per the Rotana Standard Maintain an up to date knowledge of the hotel and local services Maintain an awareness of guest profile through the Opera guest profile system Less