Bpo Jobs in Abu Dhabi - Vacancies May 2022 - Drjobs.ae
13+

Bpo Jobs Abu Dhabi

13+

Bpo Jobs Abu Dhabi


Sort By : Relevance
Displaying Results (13)


Brainnest

POSITION: Frontend Development Intern LOCATION: Remote SCHEDULE: Part-time (10-20h/week) About Brainnest:The business management and training company headquartered in Bremen, Germany. We are a success-driven firm that provides management advisory and contracting services customized to help companies from different industries with business management problems. Brainnest runs, leads, and manages complex projects and initiatives. We have begun from scratch when a network of professionals, Ph.D. holders, and highly skilled personnel bring to a business table their practical and academic years of experience to form up a concrete blueprint on which the company has been designed. Since 2020, we offer a combination of expertise, proficiency, and commitment leveraging our deep industry experience, along with using analytical rigor to drive outstanding results for businesses. We proudly provide top-class consulting and training services for a wide range of industries around the world. A well-equipped team, advanced tools, and modern methodologies are some of what we correctly utilize to offer our clients what makes them the best in their fields.Our team is looking for a Frontend DevelopmentInternto join them in the upcoming weeks. This position is great for an aspiring frontend development professional looking to work on business-critical projects and gain relevant work experience.Your profile: Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups Capability to produce content on time, with attention to detail, and an emphasis on identifying and pitching to a target audience A well-organized team player with the ability to perform various tasks, act individually, and think creatively Willingness to learn and develop frontend development skills Competitive and proactive attitude Capacity to stay professional in stressful/dispute situationFluency in EnglishYou will learn how to: Help create landing pages for our new services, features, webinars and marketing campaignsMaintain, evolve and improve our website experience for thousands of usersWork closely with our friendly, creative and helpful marketing team, sales team and project managersDesign, build, test, deploy and maintain mission-critical, customer-facing web applicationsUse different technologies and tools to support the delivery of high-quality softwareAdjust different approaches dependent on project requirementsWrite clear and consistent code and assure its qualityAnalyze project requirements, design documents and maintain software specifications as a member of the project development teamAccomplish complex business projects and cooperate with an international clientAt Brainnest, we re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace. Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups Capability to produce content on time, with attention to detail, and an emphasis on identifying and pitching to a target audience A well-organized team player with the ability to perform various tasks, act individually, and think creatively Willingness to learn and develop frontend development skills Competitive and proactive attitude Capacity to stay professional in stressful/dispute situation Fluency in English Less

POSITION: Frontend Development Intern LOCATION: Remote SCHEDULE: Part-time (10-20h/week) About Brainnest:The business management and training company headquartered in Bremen, Germany. We are a success-driven firm that provides management advisory and contracting services customized to help companies from different industries with b More..

Premium

Customer Service Advisor Premium

1 - 3 years
Not Disclosed
Abu Dhabi UAE / 1 - 3 / Do not disclose

Confidential

JOB Descriptions: - accept individual consumer complaints regarding telecommunication services - Maintain Consumer Registry Database and data entry with accuracy - Identify, resolve and consult of consumer complaints as well as contracts and other legal or operational issues - Prepare Internal reports and statistics regarding consumer complaints - Monitoring of Licensees' compliance - Assisting on the development of consumer-related regulatory framework then providing input and accumulating relevant Information Qualifications: - Degree in Business Administration, Economics, or related discipline - atleast 1 - 3 years of relevant experience in telcom sector as legal advisor - requires good interpersonal and communication skills (written and oral). - Knowledge of Arabic and English Language - Ability to handle consumer complaints and follow them up effectively - Ability to handle different projects simultaneously at the same time - Detail-oriented and ability to analyse Less

JOB Descriptions: - accept individual consumer complaints regarding telecommunication services - Maintain Consumer Registry Database and data entry with accuracy - Identify, resolve and consult of consumer complaints as well as contracts and other legal or operational issues - Prepare Internal reports and statistics regarding consumer complaints - More..



Careerplus

▪ Maintain Consumer Registry Database by ensuring accurate data entry ▪ Identify, resolve, and consult on a wide range of consumer complaints, contract and other legal or operational issues. ▪ Prepare, on periodic basis, internal reports and statistics regarding consumer complaints ▪ Monitor Licensees’ compliance by conducting test calls or by acting as a mystery shopper and by finally reporting the investigation outcome as well as any necessary information to the Manager Consumer Affairs and to the rest of the Consumer Affairs team. ▪ Assist on the development of consumer-related regulatory framework by providing input and accumulating relevant information. ▪ Propose any suggestion that may facilitate the managements internal procedures for handling consumer complaints (i.e. consumer letters, etc.) Requirements Requires at least a degree in business administration, economics, or related discipline. Require good interpersonal and communication skills (both written and oral). Knowledge of Arabic and English is essential Required skills - - Ability to handle consumer complaints and follow them up effectively - Ability to handle different projects simultaneously at the same time - Detail-oriented and ability to analyze - Ability to work independently and in teams Work Experience- requires minimum 5 years of relevant experience in the telecom sector or as legal advisor Requires at least a degree in business administration, economics, or related discipline. Require good interpersonal and communication skills (both written and oral). Knowledge of Arabic and English is essential Required skills - - Ability to handle consumer complaints and follow them up effectively - Ability to handle different projects simultaneously at the same time - Detail-oriented and ability to analyze - Ability to work independently and in teams Work Experience- requires minimum 5 years of relevant experience in the telecom sector or as legal advisor Less

▪ Maintain Consumer Registry Database by ensuring accurate data entry ▪ Identify, resolve, and consult on a wide range of consumer complaints, contract and other legal or operational issues. ▪ Prepare, on periodic basis, internal reports and statistics regarding consumer complaints ▪ Monitor Li More..


Executive Assistant

Not Specified
Not Disclosed
Abu Dhabi UAE / Not Specified / -

Greggs Group

Manage Calendar of the CEO. Manage travel arrangements for the CEO by visiting online travel portals and taking quotations from different travel agents. Experienced in handling Business visa applications for various countries. Experienced in booking hotels/cars through online portals within UAE and internationally. Experienced in answering phone calls, email follows up, taking minutes of corporate meetings, drafting email responses, on behalf of the CEO. Arrange corporate events, organizing conferences, seminars, and presentations in Dubai and internationally. Key Responsibilities Executive Assistant will be responsible for managing the calendar of the CEO including travel and meeting arrangements, scheduling appointments & arranging corporate events. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office equipment. Requirements Bachelor’s degree from an accredited university. 8+ years of hands-on Executive Assistant support experience is ESSENTIAL. Excellent verbal and written communication skills in ENGLISH (50 words per minute) Advance in MS Office tools. Ability to prioritize projects and timely completion of assignments. Excellent problem-solving skills without assistance. Detail-oriented with excellent research skills. Ability to handle a fast pace environment. Team player, flexible, adaptable to various cultures, and ability to work with long hours. Less

Manage Calendar of the CEO. Manage travel arrangements for the CEO by visiting online travel portals and taking quotations from different travel agents. Experienced in handling Business visa applications for various countries. Experienced in booking hotels/cars through online portals within UAE and internationally. Experie More..


Customer Service Administrator

Not Specified
Not Disclosed
Abu Dhabi UAE / Not Specified / -

Greggs Group

Synopsis Manage and own the MICE events, STPC and Stopover proposition for the company. Plan, coordinate, control and develop the day to day management, resourcing and operations to guarantee consistent high-quality Guest booking and fulfillment experience. Work with the team to deliver the most effective and efficient solutions to manage the process. Lead, manage and motivate product suppliers to deliver a remarkable guest experience in the most cost-effective way. Accountabilities Own and manage the MICE events, STPC and Stopover process and budget. Managing booking queries from trade and direct customers. Liaising with global sales, agents and operational stakeholders. Manage global coordination and operations of requests for FIT/groups. Negotiate and Manage 3rd party supplier agreements for all services for STPC & Stopover offering .Ensure all finance processes are followed for MICE events, STPC & Stopover. Assist with booking flights when required for groups/ events. Customize Group proposals for clients keeping in mind budget of the guests . Ensure smooth delivery of all services for groups and events. Manage and coordinate relevant internal group requests with stakeholders. Working closely with Manager on ADHOC projects. Ensure smooth delivery of all services for assigned groups and events. Working closely with Manager on ADHOC projects (Ex: F1, Olympics, FIFA, other Global events) Requirements Education & Experience Bachelors Degree. 3+ years of experience in Customer Service. Knowledge of IT systems (Ex. Sabre/ Amadeus). Good Communication skills - written and verbal. Knowledge of Project Management/ Event Management/ Group handling/ Accommodation booking/ Sporting Business is a benefit. Contract negotiation skills. Keen to learn Flexible working hours during operational periods About Etihad Airways Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board. Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation. COVID-19 UPDATE: The health and safety of our communities—including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy. Less

Synopsis Manage and own the MICE events, STPC and Stopover proposition for the company. Plan, coordinate, control and develop the day to day management, resourcing and operations to guarantee consistent high-quality Guest booking and fulfillment experience. Work with the team to deliver the most effective and efficient solutions to manage the pr More..


Customer Care Representative

Not Specified
Not Disclosed
Abu Dhabi UAE / Not Specified / -

Greggs Group

To welcome the customers in a courteous manner and to answer phone efficiently and to provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel. Essential Roles and Responsibilities Operational Roles and Responsibilities Be part of the Telemarketing activities during campaigns. Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor Call customers to get follow feedback on their visits to ATM. Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction Support the reception in managing the courtesy vehicles. Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image Requirements Job Requirements Education/Certification and Continued Education High school Certificate Years of Experience 1- 2 years’ Relevant Experience Knowledge and Skills Customer Service skills / Certification is an advantage Exposure to Multicultural environment Well Groomed with pleasant personality Excellent Communication skills Less

To welcome the customers in a courteous manner and to answer phone efficiently and to provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel. Essential Roles and Responsibilities Operational Roles and Responsibilities Be part of the Telemarketing act More..


Secretary

Not Specified
Not Disclosed
Abu Dhabi UAE / Not Specified / -

Greggs Group

Key Responsibilities: Arrange, coordinate, and schedule meetings; prepare meeting documents Respond to calls, emails, and routine letters; direct inquiries to the appropriate person. Coordinate conferences; complete conference registrations for company employees. Maintain content management system. Complete travel forms and make travel arrangements for office personnel. Maintain budget and purchase supplies for the office; track inventory of office supplies. Proofread and edit documents to ensure proper spelling and grammar as well as compliance with company policy; recommend revisions as needed. Write and distribute routine correspondence and reports. Compile data and prepare report. Mail letters, newsletters, promotional materials, and other items as directed. Maintain updated contact information for company employees, suppliers, and customers; keep such information confidential. Develop and maintain a filing system for paper and electronic copies of documents. Read secretarial publications and attend workshops to improve skills over time. Requirements Bachelor degree holder. Two to four years experience as a Secretary. Professional demeanor and attitude. Familiarity with office organization techniques Trustworthy, able to respect confidentiality. Capable of multitasking; strong time management. Less

Key Responsibilities: Arrange, coordinate, and schedule meetings; prepare meeting documents Respond to calls, emails, and routine letters; direct inquiries to the appropriate person. Coordinate conferences; complete conference registrations for company employees. Maintain content management system. Complete travel forms a More..


Assistant

Not Specified
Not Disclosed
Abu Dhabi UAE / Not Specified / -

Greggs Group

Stakeholder Management within the Organization Deep Diving into issues and resolving them Invoice and payment processing Preparation of cheque / TT / online payment document Strong knowledge of UAE VAT law Review of Reports and preparation of MIS Identifying process gaps and suggesting improvements Perform month end related activities – open PO, open prepayments, accrued liability. Conducting UATs for all System Improvements / Implementations Qualifications Requirements na Primary Location:United Arab Emirates Job:Finance na Primary Location: United Arab Emirates Job: Finance Less

Stakeholder Management within the Organization Deep Diving into issues and resolving them Invoice and payment processing Preparation of cheque / TT / online payment document Strong knowledge of UAE VAT law Review of Reports and preparation of MIS Identifying process gaps and suggesting improvements Perform month end related activities – o More..



Globworks

A Newly opened Luxury Hotel in Abu Dhabi, UAE is searching for team members to conduct brilliant operation. The primary responsibility of the Lobby Ambassador is to welcome and initiate the overall first impression of our guest’s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Creates positive, memorable, and efficient guest interactions within the hotel lobby and front desk. Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards. Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately. Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times. Manages queuing system and procedures in accordance with property policies. Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols. Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests. Maintains comprehensive and accurate knowledge of amenities, outlets, and general information. Exceeds standards for personal appearance and grooming at all times. Facilitates lobby safety, cleanliness, and security. Performs all other job related duties as assigned. Requirements Nice personality Punctuality and guest communication skills Being proactive and use good judgement when dealing with challenging situations Vaccinated or not against vaccination Benefits 1 year contract Salary 2000 AED + 250 AED Language Allowance + 250 AED Service Charge (from 3rd Month). In total 680 $ Tips Accommodation Visa Insurance Flight tickets Transportation Duty meal Uniform Trainings Less

A Newly opened Luxury Hotel in Abu Dhabi, UAE is searching for team members to conduct brilliant operation. The primary responsibility of the Lobby Ambassador is to welcome and initiate the overall first impression of our guest’s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experienc More..



Globworks

A Newly opened Luxury Hotel in Abu Dhabi, UAE is searching for team members to conduct brilliant operation. Front Office Team Leader / Supervisor Responsibilities are: Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy Ensure all guest registrations are completed and correspond with guest information Requirements Strong written and verbal communication skills Ability to lead and motivate a team Previous front office experience Language skills Vaccinated or not against vaccination Benefits 1 year contract Salary 2500 AED + 250 AED Language Allowance + 250 AED Service Charge (from 3rd Month). In total 820 $ Tips Accommodation Visa Insurance Flight tickets Transportation Duty meal Uniform Trainings Less

A Newly opened Luxury Hotel in Abu Dhabi, UAE is searching for team members to conduct brilliant operation. Front Office Team Leader / Supervisor Responsibilities are: Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Maintain effective communication with all related departm More..



Globworks

A Newly opened Luxury Hotel in Abu Dhabi, UAE is searching for team members to conduct brilliant operation. Butler Responsibilities are: Greeting guests and acquainting them with the hotel’s amenities Anticipating guests’ needs and solving their problems Researching dining and entertainment recommendations and making reservations Providing directions and information about local points of interest Hiring and supervising staff Ensuring rooms and common areas meet guest standards Requirements Efficient multitasking and organizational skills Prior experience as a butler in either the hospitality or catering/event planning industry Strong interpersonal communication skills Attention to details Discretion Customer service experience Vaccinated or not against vaccination Benefits 1 year contract Salary 2500 AED + 250 AED Language Allowance + 250 AED Service Charge (from 3rd Month). In total 820 $ Tips Accommodation Visa Insurance Flight tickets Transportation Duty meal Uniform Trainings Less

A Newly opened Luxury Hotel in Abu Dhabi, UAE is searching for team members to conduct brilliant operation. Butler Responsibilities are: Greeting guests and acquainting them with the hotel’s amenities Anticipating guests’ needs and solving their problems Researching dining and entertainment recommendations and mak More..



Cassia

A high-end Dental Clinic in in Abu Dhabi is looking for a Front Desk Receptionistto join their highly professional team on afull-time basis. The right candidate has dental experience or medical/cosmetic. Requirements Possess at least aHigh School Diploma Bachelor’s Degreein any specialty preferred Possess excellentcustomer serviceskills Have agreat personality– warm, friendly and outgoing Requirements Preferred Skills Welcomes and greets all patients and visitors, in person or over the phone Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette Responsible for keeping the reception area clean and organized Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information Facilitates patient flow by notifying the provider of patients arrival, being aware of delays, and communicating with patients and clinical staff Responds to inquiries by patients, prospective patients, and visitors in a courteous manner Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Benefits Additional Notes The ideal candidate is a people person, a team player, who is outgoing, energetic and positive with a willingness to learn and expand one’s horizons. Benefits Paid visa fees Free health insurance Competitive salary Excellent working environment Less

A high-end Dental Clinic in in Abu Dhabi is looking for a Front Desk Receptionistto join their highly professional team on afull-time basis. The right candidate has dental experience or medical/cosmetic. Requirements Possess at least aHigh School Diploma Bachelor’s Degreein any specialty preferred Possess excellentcustomer serviceski More..



Sundus Recruitment Services

Division: Marketing Group Remarks: • Contract is temporary for 2 months (Extendable role) • Minimum education level of Diploma • Candidate should be sponsored by the agency or by spouse or parents Customer service Less

Division: Marketing Group Remarks: • Contract is temporary for 2 months (Extendable role) • Minimum education level of Diploma • Candidate should be sponsored by the agency or by spouse or parents Customer service


Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Less

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applica More..



Spark Maintenance & Oil-field Services - Sole Proprietorship L.l.c

Archive clerks understand how the archive is organized. They prepare the archive records and computer databases that include descriptions of the material in the archive. They can also show researchers where to find the information they need. For example, if the archive uses the Library of Congress’ reference system, the clerk can explain it to the researcher. The clerk can also take the researcher to the section where the materials are stored. Less

Archive clerks understand how the archive is organized. They prepare the archive records and computer databases that include descriptions of the material in the archive. They can also show researchers where to find the information they need. For example, if the archive uses the Library of Congress’ reference system, the clerk can explain More..


Data Entry Clerk

2 - 3 years
Not Disclosed
Abu Dhabi UAE / 2 - 3 / Do not disclose

Duncan & Ross

Collecting information from customers and clients Entering data into the central database Cataloguing the data with appropriate tags for ease of reference Transferring physical records into a digital filing system Retrieving data as requested Maintaining and updating the database system as necessary Generating periodic reports Evaluating and approving Purchase Orders (PO)s Indexing and filing invoices Less

Collecting information from customers and clients Entering data into the central database Cataloguing the data with appropriate tags for ease of reference Transferring physical records into a digital filing system Retrieving data as requested Maintaining and updating the database system as necessary Generating periodic reports Evaluating a More..


Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Maintain accurate records and document all customer service activities and discussions. Maintains customer satisfaction by providing problems-solving resources. Answers customers' questions. Less

Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Mai More..


Data Entry Operator

2 - 3 years
Not Disclosed
Abu Dhabi UAE / 2 - 3 / Do not disclose

Farnek Services Llc

Prepares, compiles, and sorts documents for data entry. Verifies and logs receipt of data. Transcribes source data into the required electronic format. Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners. Performs high-volume data entry using word processing, spreadsheet, database, or other computer software. Verifies integrity of data by comparing it to source documents. Reviews data for errors, missing pages, or missing information and resolves any discrepancies. Less

Prepares, compiles, and sorts documents for data entry. Verifies and logs receipt of data. Transcribes source data into the required electronic format. Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners. Performs high-volume data entry using word processing, spreadsheet, database, More..


Reservation Agent

2 - 3 years
Not Disclosed
Abu Dhabi UAE / 2 - 3 / Do not disclose

Farnek Services Llc

The main duty of a Reservation Agent is to assist customers with planning and booking reservations. They then process payments and send the details and confirmation to the guest. When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues. Reservation Agents must be very knowledgeable on the services they are selling or promoting. Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. Less

The main duty of a Reservation Agent is to assist customers with planning and booking reservations. They then process payments and send the details and confirmation to the guest. When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues. Reservation Agents must be very knowledgeable on the services the More..


Customer Service Manager

3 - 4 years
Not Disclosed
Abu Dhabi UAE / 3 - 4 / Do not disclose

Masafi Llc

Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Maintain accurate records and document all customer service activities and discussions. Less

Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Mai More..