F&B AND RETAIL UNIT HEAD

Job Purpose

• The Food and Beverages (F&B) Unit Head leads and manages the consistent functioning of F&B outlets and is responsible to ensure that all outlets are profitable and compliant with internal policies and external regulations and that staff are trained to the visitor experience standards of the company.

Responsibilities Pre-Opening

• Work with the Director of Development & Commercial Services to establish the F&B function, determine the first-year priorities and select external F&B operators

• Oversee the preparation the F&B spaces for the opening of the venue.

• Support the selected F&B operators in the on-time delivery of F&B spaces by acting as the main point of contact with the relevant authorities to ensure the relevant approvals are obtained.

• Work with the digital & technology team to ensure the appropriate F&B POS technology is in place for opening

• Oversee the recruitment and training of retail staff by the provider, ensuring adherence to visitor experience standards.

ResponsibilitiesOngoing

• Outline the retail and F&B proposition, service offerings, outsourcing and promotional strategy.

• Procure and manage the F&B service providers

• Detail and align the retail & F&B product/menu and price offerings with the service providers

• Coordinate with marketing for all F&B branding decisions (shop and product related)

• Develop the F&B management SOP

• Create and evaluates F&B and Retail strategies from proposals to implementation.

• Reviews the F&B operators performance and status reports on visitor satisfaction, revenue and activities to provide advice and recommendations for further actions to the Director.

• Ensures quality control of F&B operators through compliance with company policies, ministerial guidelines, health and safety and other required international and regulatory standards.

• Ensures that F&B providers are abiding current contract terms through monitoring offering, pricing and range of products, quality of service and on the ground management resolving issues as and when required.

• Oversee all F&B daily operations performance including customer service, offering, revenue and maintenance issues, as well as ensuring escalation of any complaints, as required.

• Develops promotions and commercial opportunities of the F&B outlets to tourism partners, resellers and other entities.

• Provides F&B expertise to other departments, as required.

• Act as Main point of contact for the events & venue management team on requests and enquiries for the use of venue space from F&B.

• Ensures operational excellence of outsourced F&B providers in achieving KPI’s, working towards establishing a sustainable financial model by achieving any set financial targets and driving internal process improvement and efficiency.

Requirements

Required Experience

• Minimum of 5 years of experience as F&B Manager or Venue Manager in institutions such as 5* Hotels and high-end restaurants, or at a large scale visitor / leisure attraction with multiple F&B outlets.

• Knowledge of leasing & tenant / operator management for F&B outlets.

• Experience of developing or contributing to sales strategies.

• Experience of managing third- party contractors.

• Knowledge of excellent customer service and visitor needs.

• Advanced level of point of sale software, sales analysis reporting, Microsoft Excel knowledge to review sales performance in F&B space.

• Knowledge of the local market and customer expectations in the UAE.

• Fluency in Arabic & English.

Preferred Experience

• Previous experience of managing F&B spaces in a museum or cultural institution.

Required Education / Qualifications

• Bachelor’s Degree in Hospitality Management, Business Studies or Equivalent

Required Experience • Minimum of 5 years of experience as F&B Manager or Venue Manager in institutions such as 5* Hotels and high-end restaurants, or at a large scale visitor / leisure attraction with multiple F&B outlets. • Knowledge of leasing & tenant / operator management for F&B outlets. • Experience of developing or contributing to sales strategies. • Experience of managing third- party contractors. • Knowledge of excellent customer service and visitor needs. • Advanced level of point of sale software, sales analysis reporting, Microsoft Excel knowledge to review sales performance in F&B space. • Knowledge of the local market and customer expectations in the UAE. • Fluency in Arabic & English. Preferred Experience • Previous experience of managing F&B spaces in a museum or cultural institution. Required Education / Qualifications • Bachelor’s Degree in Hospitality Management, Business Studies or Equivalent