Senior IT Support Analyst

A new role has come up with an international law firm based in the UAE. Our client is recruiting for a well-experiencedSenior IT Support Analystinterested in working in a standalone role, covering their offices in the UAE – Dubai or Abu Dhabi. You will primarily be responsible for providing desk stop support to all employees in the UAE. Reporting directly to the Regional Technology Manager, with direct interaction with other IT support team members across Europe, you will also be tasked to perform the following responsibilities but not limited to:

• Exceptional telephone and email support to users.
  
• Handling the variety of walk-in requests to the Service Desk in a professional manner.
  
• On-site desk side support for the UAE offices
  
• Excellent incident management; progressing and monitoring through to resolution.
  
• Audio visual support - meeting room set up and video conferencing support
  
• Imaging, installation and setup of PC equipment
  
• Support of HP printers / MFP devices
  
• Setup and support of mobile devices
  
• Create support documentation and knowledge articles for use by the IS team and the business.
  
• Involvement in ad hoc projects for UAE and other countries (when needed)
  

Requirements

To be considered for this role, you need to meet the following requirements:

• A degree holder in IT and additional certifications in IT would be a plus
  
• With at least 5 years of relevant experience
  
• Have worked with large multicultural professional work environment; previous/current work experience in a law firm would be a plus
  
• Exceptional ability to provide technical support and resolve queries.
  
• In-depth knowledge of computer hardware, software, and networks.
  
• Knowledgeable in database maintenance and system security.
  
• Currently based in the UAE
  
• Willing to work in a standalone role
  
• Willing to travel between Dubai/ Abu Dhabi, when needed
  
• Having a valid driving license would be plus
  
• Currently based in the UAE
  

To know other vacancies we have, please feel free to visit our website - www.blackpearlconsult.com

Disclaimer: Please note that Black Pearl will never ask any of its candidates for any payment in any form in exchange of our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails, SMS or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application, please report and write an email to [email protected]or contact our office on +9712 6225503.