This is a remote position.
Coders Connect are partnering with a group of problem solvers that work on the AWS CX Eco-system designing, building and supporting the AWS CX stack for global brands. Amazon Connect is disputing the customer CX market with Artificial Intelligence and API driven customer experiences with a cloud first approach.
They are at the heart of this industry transformation solving problems on a global scale and working shoulder to shoulder with AWS and our customers to challenge the norm and drive customer, agent and business transformation.
As a professional services and managed service organisation there are always problems to be solved and opportunities to grow and dive deep on some the latest AI/NLU technologies from AWS. Weâre looking for capable problem solvers who fit with our supportive âstart-upâ style business, to join our talented and 100% remotely teams. Come make history!
As part of our AWS MS Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business and:
Work with a variety of clients and projects to maintain customer system performance
Build and customise new features in client systems, including web applications, reporting applications, and troubleshooting tools
Answer trouble tickets and provide guidance to customers via email, phone, and video conferences
Maintain and update products and tools in an effort to improve and expand our offerings to clients
Requirements
- Excellent knowledge ofAWS Well-Architected Framework and experience in designing and operating reliable, secure, efficient, and cost-effective systems in the cloud
- In-depth knowledge of the architectural principles and services.
- Experience indeveloping technical cloud strategy
- Experience with AWS serverless/microservices concepts and services
- Experience writing and editing software using vanilla JavaScript/TypeScript/Python/Node.js
- Ability to troubleshoot malfunctioning systems, collaborate with customers and with teammates to solve problems without much guidance
- Clear communication and a sense of urgency is important
- Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems
Benefits
- Competitive base salary and benefits
- Pension
- Healthcare
- Global career mobility, employee recognition programs, professional development
- State of the art technology which allows for seamless global connectivity
- Rich wellness program and health incentives
- 10%-15% bonus
- Equipment - choice of PC or Mac plus keyboard, mouse and monitor
Excellent knowledge of AWS Well-Architected Framework and experience in designing and operating reliable, secure, efficient, and cost-effective systems in the cloud In-depth knowledge of the architectural principles and services. Experience in developing technical cloud strategy Experience with AWS serverless/microservices concepts and services Experience writing and editing software using vanilla JavaScript/TypeScript/Python/Node.js Ability to troubleshoot malfunctioning systems, collaborate with customers and with teammates to solve problems without much guidance Clear communication and a sense of urgency is important Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems