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Customer Service Advisor
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Customer Service Adv....
drjobs Customer Service Advisor العربية

Customer Service Advisor

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1 Vacancy
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Jobs by Experience

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5+ years

Job Location

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Abu Dhabi - UAE

Monthly Salary

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Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 955343

▪ Maintain Consumer Registry Database by ensuring accurate data entry

▪ Identify, resolve, and consult on a wide range of consumer complaints, contract and other legal or operational issues.

▪ Prepare, on periodic basis, internal reports and statistics regarding consumer complaints

▪ Monitor Licensees’ compliance by conducting test calls or by acting as a mystery shopper and by finally reporting the investigation outcome as well as any necessary information to the Manager Consumer Affairs and to the rest of the Consumer Affairs team.

▪ Assist on the development of consumer-related regulatory framework by providing input and accumulating relevant information.

▪ Propose any suggestion that may facilitate the managements internal procedures for handling consumer complaints (i.e. consumer letters, etc.)

Requirements

  • Requires at least a degree in business administration, economics, or related discipline.
  • Require good interpersonal and communication skills (both written and oral). Knowledge of Arabic and English is essential

Required skills -

- Ability to handle consumer complaints and follow them up effectively

- Ability to handle different projects simultaneously at the same time

- Detail-oriented and ability to analyze

- Ability to work independently and in teams

Work Experience- requires minimum 5 years of relevant experience in the telecom sector or as legal advisor


Requires at least a degree in business administration, economics, or related discipline. Require good interpersonal and communication skills (both written and oral). Knowledge of Arabic and English is essential Required skills - - Ability to handle consumer complaints and follow them up effectively - Ability to handle different projects simultaneously at the same time - Detail-oriented and ability to analyze - Ability to work independently and in teams Work Experience- requires minimum 5 years of relevant experience in the telecom sector or as legal advisor

Employment Type

Full Time

Company Industry

Call Center / BPO / KPO / Outsourcing

Department / Functional Area

Helpdesk / Customer Service / Telecalling

About Company

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