Develop process flow charts to explain current and desired process.
Conduct time and motion study and analyse it at both Macro and Micro level and develop process improvement proposal.
Implement Kaizen action to improve quality of services, generate productive time, cost reduction, NPS, Job explanation to customers, Sales / Aftersales SOP penetration, Advanced problem solving by Toyota Production system approach, process with time management in BIT branch.
Organize small group activities to provide training to associates and gather their feedback.
Compilation & creation of reports to visual status of activities on weekly basis + Monthly BIT Board in branch
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