Customer Council Manager - UAE National Only

Role: Customer Council Manager

ROLE PURPOSE:

Executing the bank and customer excellence group strategy of being best bank in service in UAE by creating and managing customer council.

RESPONSIBILITIES:

1. Manage Customer Councils

• Define customer groups

• Create pool of customers from each group

• Establish relationship with these groups

• Arrange council meetings (logistics with stakeholders)

• Collate feedback reports and action plans

2. Enhance Customer Segmentation

• Work closely with marketing and CMT teams to refine and enhance Customer segments

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Bachelors degree required

• People’s person

• Excellent understanding of cultures in the UAE

• Must be fluent in English

• Customer centric mentality

• Familiarity with bank systems, products, services especially in branches

• Ability to multi-task / address many issues simultaneously

• Team player

• Must be willing to travel all areas in UAE.

• Excellent in MS office (Excel, PowerPoint, word)

Requirements

Previous experience:

• 5 to 7 years of experience

• Customer Relationship Management

Banking OR Islamic Banking experience is mandatory

Previous experience: • 5 to 7 years of experience • Customer Relationship Management Banking OR Islamic Banking experience is mandatory