Check In Agent

Job Description

Purpose and Scope of Position: The Front Office Check-In Associates primary responsibility is to capture or look up Guest Membership information so the Guest can be added to Waitlist Manager. Check-In will place one member of the party onto Waitlist Manager or assign them to a bay depending on whether the venue is on a wait or not. Main Duties: (Job Related Duties) 1. To provide outstanding Guest service with hospitality while quickly moving Guests into their bays to improve bay turn times and reduce wait times 2. To greet Guests with a Wide Open Welcome 3. To capture or verify Guest information 4. To capture Guest bay location or club preferences 5. To identify and respond to Guests with special needs 6. To identify and react to the presence of Platinum Members 7. To quote accurate wait times 8. Add Guest to Waitlist Manager to either o Assign Guests directly to a bay. o Assign Guests to the waitlist and give an accurate wait estimate in order to set expectations and explain the texting procedure  Once placed on the wait list, the Associate at Check-In will make suggestions to help the Guest enjoy the venue amenities while they wait 9. To answer Guest questions. 10. To perform all tasks in a fast and efficient manner to keep lines short. 11. To work closely with Senior Hosts / Hostess to ensure all stations in the bay and lobby are covered. 12. Check-in Associates should be able to work multiple positions across the front desk area if needed. 13. To assist in closing and opening duties. 14. To be aware and demonstrate Companys Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers. 2. Ancillary Duties: In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth. Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider. 3. Quality Responsibilities: Aware of organisational Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers. 4. IT Security Awareness: a) Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG. b) Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable. c) Attend Information Security Awareness sessions conducted by the wasl IT Department. d) All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

Desired Candidate Profile

Good Education, with 2+ years’ experience in Hotel/ Leisure Industry including Training Knowledge of excellent service standards Ability to work in a fast paced environment Fluency in English, both verbal and written IT/ System knowledge