Airside Supervisor

Job Description

Plan optimal efficiencies by managing deployment as per roster for all categories. Service recovery plans in case of any operational disruptions to ensure high level of safety performance. Anticipate and resolve problems arising such as deployment shortages, late reporting of staff, disruptions to normal operations, accidents, and incidents in a timely manner. Ensure that that the services are provided to clients and in compliance of SLA. Ensure that staff on shift is suitably qualified, possess valid trainings and experienced to perform assigned activities. Proactively seek opportunities, leveraging relationship with stakeholders, to define & deliver reports to improve revenue and reduce cost. Follow up on risk exposure, role model safe behaviors and follows up on corrective actions. Identifies opportunities for continuous improvement of systems, processes and practices and reports to Department Management Develops a complete on-shift summary highlighting key milestone, areas of development and support with recommendations on the daily shift handover report Conducts spot audit on conformance with Standard Operating Procedures (SOPs), Customer Services and KPIs to ensure continuous improvement of processes Investigates operational issues and complaints, conducts all operational investigations on shift, initiates the required corrective action and provides a report to Line Manager Ensure accurate completion of all accidents, incidents, and discrepancies reported by the client in a timely manner. Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner restoring client confidence. Update and maintain records in appropriate systems, and provide to client or internal departments by analyzing it periodically with correct reports. Ensure all staff trainings/work permits/passes are valid any deviation to be checked and corrective action taken immediately. Update and maintain records in appropriate systems, and provide to client or internal departments by analyzing it periodically with correct reports and statistics. Ensure Tool Box Talks and Safety Talks are addressed to all on a daily basis and the sessions are interactive so that the vital messages are well understood by the employees. Ensure emphasis on QHSE and incident reporting. Proactively prepare for the next 24hours deployment, in case of deviations make suitable arrangements. Ensure Altars is updated shift wise and any discrepancies same highlighted to Client and Line Manager Ensure necessary coverage is arranged or proposed for leave/training. Prepare accident reports as and when any accident happens as well as email needs to be sent across to all operational heads including Dulsco QHSE team keeping them aware of the accidents. Initiate de-briefing sessionat the end of the shifts; review the shift performance with staff and discuss corrective action if needed, prepare shift report and circulate.

Desired Candidate Profile

Candidates with driving license. 2-3 Years of Airport industry experience Manpower related working knowledge Excellent Communication skills (Oral and Written) Language: English and South Asian language Excellent written and verbal communication Strong work knowledge of MS Office