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Bay Planner
drjobs Bay Planner العربية

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1 Vacancy
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Jobs by Experience

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4 - 9 years

Job Location

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Fujairah - UAE

Monthly Salary

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AED 1 - 2

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 807178

Job Description

Purpose and Scope of Position: The Starter is responsible for Guest communication when there is a wait using Waitlist Manager and the Action Item list. If there is no wait, the Starter position is not utilized. It is an advanced position in the Front Desk department. Starter Associates will be able to work across all stations in the Lobby if needed. They assume responsibility for a smooth Guest Journey from the Welcome at the door, through to handing over a guest to a Bay Host in the bay. Main Duties: (Job Related Duties) 1. To thoroughly understanding Bay Control and the Bay Manager screen. 2. To oversee reservation list and ensure they’re added to VGS 3. To re-assign bays efficiently. 4. To communicate bay availability to Guests as determined by Waitlist Manager a. Send and respond to automated texts to Guests as their bays become available b. React to Guest responses to texts - extend their time or remove them from the Waitlist c. Communicate via phone with Guests who have unusual issues with the timing, location or availability of their bay 5. To make adjustments to the Waitlist as required for Front Office purposes 6. To regularly communicate updated wait times as determined by Waitlist Manager to the rest of the front Office team so they can communicate that information to Guests 7. To provide outstanding Guest service with hospitality while quickly moving Guests into their bays to improve bay turn times and reduce wait times. 8. To greet Guests with a Wide Open Welcome 9. To populate waitlist manager with member/non-member details. 10. To explain bay preferences and select efficiently. 11. To ensure to capture guests needs such as two bay parties 12. To ensure VIP guests and platinum members are given VIP treatment 13. To be aware and demonstrate the company's Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers. 2. Ancillary Duties: In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth. Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider. 3. Quality Responsibilities: Aware of organisational Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers. 4. IT Security Awareness: a) Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG. b) Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable. c) Attend Information Security Awareness sessions conducted by the wasl IT Department. d) All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

Desired Candidate Profile

High School Graduate or Diploma, with 3+ years’ experience in Hotel/ Leisure Industry including Training Knowledge of excellent service standards. Knowledge of handling reservations system Excellent communication skills; Fluency in English, both verbal and written Computer Literate - IT/ System knowledge Prior experience as a starter/bay planner in a 5 star hotel is a must.

Employment Type

Full Time

Company Industry

Entertainment / Recreation / Theme Parks

Department / Functional Area

Chefs / F&B / Housekeeping / Front Desk

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