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Receptionist
drjobs Receptionist العربية

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1 Vacancy
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Jobs by Experience

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4 - 9 years

Job Location

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Fujairah - UAE

Monthly Salary

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AED 1 - 2

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 807089

Job Description

Purpose and Scope of Position: (Job Summary) To ensure that members & guests receive prompt and cordial attention in order to maximize efficiency and satisfaction in accordance with the club’s standards, policies and procedures laid down by the management. 1. Main Duties: (Job Related Duties) • To maintain appropriate standards of conduct, dress, hygiene, appearance, and posture at all times. • To greet and welcome members and guests with a smile and to offer correct information regarding membership details, dress code, policies, restaurant timings, age restriction for children at the fine dining, points of interest and entertainment during special days. • Familiarize names of members and greet them accordingly. • To receive guests for management staff and direct them according to prior appointments, • Always ensure to have sufficient membership forms, brochures, first aid kit and any other details pertaining to reception. • To be aware of the day to day activities, functions, entertainments and who is the Duty Manager. • Taking messages for the management in their absence and ensure that the messages are given promptly on arrival. • Anticipating the need for taxis and to follow up in order to avoid delay. • In the event of a guest complain, inform the Outlet Supervisor or the Duty Manager the nature of the complain and enter it in the Customer Feedback register. Always be polite, diplomatic and courteous when handling complains. • To charge the guests & members for any overseas calls, calls other than Dubai and mobile calls and issue a receipt. • Accept reservations and cancellations (when the restaurants are closed) according to procedure for both restaurants and inform the caller when taking the booking about the dress code, policy of children and repeat the reservation details. • When cake orders are taken ensure that the order forms are given to the kitchen and a copy to the restaurant. • To maintain orderliness and cleanliness in the reception and lobby at all times. In case maintenance or housekeeping is required inform them accordingly. • To accept payments from members & guests. • Ensure that the radio is always kept in channel # 4. • To maintain records of lost and found items and to inform the Duty Manager if any valuable items are found. • Relieve co-Receptionist and Operators as and when required. • Inform the HOD of any problems or important things you would like the management to be aware of. • Have a fair knowledge of the first aid kit, emergency telephone numbers, fire exits and assembly points. Contact the security control room first for all emergencies. • When writing log entries, make sure the entries are legible and with details. Keep a copy of daily club activities such as functions, tournaments, trainings etc. • Be courteous, prompt and punctual in performing duties and give attention to details and ensure to be a good team member. • Should be open to new ideas and make suggestions in order to improve the club’s standards and facilities and your working environment. • Collect the reception float and keys from the Income Auditor in the morning and deposit it back in the night with the presence of the security. • To follow-up if any items are borrowed and liase with co receptionist to ensure the department runs smoothly. • Check all the outside lines on the switchboard are working if not report to the HOD. Keep a updated copy of mobile numbers & extension list. 2. Ancillary Duties: In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth. Represents the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider. 3. Quality Responsibilities: Standards within the Quality Policy document and Club’s operations Manual. Achievement of quality goals. Compliance with the statement of values. This may include periodical audits and data collections. 4. IT Security Awareness: a) Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG. b) Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable. c) Attend Information Security Awareness sessions conducted by the wasl IT Department. d) All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

Desired Candidate Profile

Fluency in English language both spoken and written. Previous experience in a similar position. Telephone techniques training. Basic computer skills.

Employment Type

Full Time

Company Industry

Entertainment / Recreation / Theme Parks

Department / Functional Area

Chefs / F&B / Housekeeping / Front Desk

Key Skills

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