Field Service Technician

Job Description

Purpose & Scope: To visit customers site for call to diagnose & resolve technical problems to customer satisfaction. Main Responsibilities: • Plan visits as per service calls assigned by Call centre agents • Call customers for appointment and other related required information • Log the service call in system & keep updating as per the workflow. • With prior appointment ,visit customer home/site to diagnose & solve technical problems. • In case spare parts is required, advice customer on the estimated cost & take prior approval/advance payment for placing request for spare parts. • Responsible to carry vital replace components required to repair the appliances & log them on use for audit purpose. • Ensure collection of defective parts of appliance under warranty from customers. • Responsible to raise manual/Tax invoice collection of payment/submission of the cash to the assigned call centre team member • ensuring completion of job closure within defined TAT (Turnaround Time). • Ensure company car is maintained well • Wherever required inform customer on new product prices/accessories & book the sales Ensure customer place is kept clean/no damage • To strictly adhere to all procedures and comply with safety, other procedure & policy of the company.

Desired Candidate Profile

• Prefers ITI/Diploma in Mechanical / Electronics Engineering • Two years of experience in a technical service of appliances • Ability to identity, trouble shoot and provide solutions to technical problems • Computer literate • Possess valid UAE light duty driving license.