Hotel Duty Manager

Job Description

Job designation: Hotel Duty Manager Industry: Hospitality Management Job Brief Our client, a 4-star hotel is looking for a dynamic and proactive Hotel Duty Manager. The candidate will be responsible to work closely with the guests in terms of in greeting, conversing, and assisting them with enquiries. As a Duty Manager you will oversee all aspects of the hotel guest experience and work with his/her counterparts to achieve seamless communication between the departments. Job Responsibilities •Ensures the alignment of service standards and operating procedures with the wants and needs of hotel guests. •Develops, implements, and monitors standard protocol related to cleanliness, health, liability, lost & found, safety, and security throughout the Hotel. •Directly oversees the planning and day-to-day activities of the Pool Area, Security, Entertainments as applicable to the Hotel and its guests. •Responsible for the aesthetic appearance and functionality of all public space areas and guest amenities, including hotel grounds, Main Lobby, Pool, and Terrace. •Immediately respond to and resolve guest concerns in an empathetic manner. •Takes ownership of any defects that negatively impact the guest experience and work together with hotel leadership to make the changes necessary to prevent reoccurrence. •Works to achieve seamless integration of systems, policies, and processes between the hotel with a focus on optimizing efficiency and convenience for hotel guests. •Explore and provide feedback relative to new sales opportunities and/or added revenue streams. •Deliver thorough and motivational pre-shifts to team members, communicating pertinent information relative to the day’s activities, outstanding issues, etc while ensuring alignment and understanding of focuses, goals and objectives. Job Requirements •Its mandatory to have minimum 5-6 years of experience in the similar role. •Bachelor's degree in Hotel Management, Business Administration, or related major. •Commitment to delivering a high level of customer service and excellent grooming standards. •Positive attitude and very good communication skills. •Advanced proficiency in interpersonal and guest communication skills. •Candidate should be available for an immediate start.