drjobs
Customer Service Representative
drjobs
Customer Service Rep....
W D G EMPLOYMENT SERVICES
drjobs Customer Service Representative العربية

Customer Service Representative

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Jobs by Experience

drjobs

3 - 6 years

Job Location

drjobs

Fujairah - UAE

Monthly Salary

drjobs

AED 1 - 2

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 804093

Job Description

Job purpose: To provide excellent customer service to both internal and external customers, ensuring timely, professional and consistent responses to enquiries, requests for quotation and any issues the customer may be experiencing. Responsible for: • Ensures customer needs are fully understood and met. • Ensures phone coverage to reach an agreed level of service. • Provides support to the Retail and Account Manager teams. • Follows the authority matrix when pricing to the customer and effectively negotiates. • Actively participates in product training to ensure knowledge is up to date. • Effectively participates in any ad-hoc campaigns, such as outbound calling. • Fully understands the Business Strategy and actively promotes the added value (key reasons a customer should partner with us). • Is proactive towards sales opportunities and maintains a healthy sales opportunity pipeline. • Regular follow up to drive a high level of quote conversion. • Maintains high level of customer data quality. • Works closely with other areas of the business in order to facilitate fast resolution of any issue. • Ensures proper storage (in all forms) of all relevant transactions and records etc. • Perform other responsibilities as assigned by the line manager. • Fosters a work culture that is built on the foundations of our organisational core values.

Desired Candidate Profile

Requirements: • Preferred graduate with a minimum of 3 years customer service experience. • Contact Centre experience preferred. • Should have good working knowledge of an ERP system. • Strong written and verbal communication skills. • Multi-tasking and workload prioritisation skills. • Proven ability to influence cross-functional teams. • Product knowledge preferred (MEP). • Good working knowledge of Microsoft PowerPoint, Word & Excel. Other: • Preference will be given to applicants who are available to join immediately. • Applications should reside in Dubai. • Own transport to be arranged to and from work.

Employment Type

Full Time

Company Industry

Retail

Department / Functional Area

MEP (Mechanical Electrical Plumbing)

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.