Guest Service Agent - Hotel Apartments

Job Description

A. Purpose and Scope Responsible for taking reservations, greeting and registering guests, providing outstanding guest Service during their stay, and settling the guest’s account upon completion of their stay. B. Responsibilities and Duties • Greet and welcome guests upon arrival. • Register guests into the computer, verifying reservation, address, and payment information. • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. • Promote the hotel brands preferred guest program and provide recognition and benefits to all present members. • Accept payment for guests' accounts both at the time of registration and at checkout. • Cash checks and exchange currency for guests. Responsible for cash drawer contents and transactions during shift. • Issue key to and control entrance of safety deposit boxes. • Post miscellaneous charges as requested. • Follow all safety and sanitation policies and procedures. • Perform any other duties as assigned. • Handles confidential information, including guest records, with a high degree of integrity. • Promptly and effectively deals with guest requests and complaints. • Answers and routes calls as appropriate; takes guest messages with accuracy. • Answers inquiries pertaining to hotel services, registration of guests, and travel directions. • Records pertinent guest information in the pass on log. • Ensures common area/lobby is clean. 1. Qualification, Knowledge, Experience a) Academic Qualification & Professional Qualification • Degree or Diploma in Hotel Management b) Experience (minimum preferred) • 2 to 3 years of experience from Hospitality background 2. Technical Requirements • Basic computer skills to include Word, Excel, Internet and e-mail