Customer Service/Call Center Agent

Job Description

Minimum 2 years experience in UAE Attend and serves customers by providing product or service information .

Attracts potential customers by answering product and service questions and suggesting information about other products and services. .

Opens customer files by recording account information as per the requirements. .

Maintains customer records by updating account information. .

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. .

Record financials by processing customer adjustments. .

Prepares product or service reports by collecting and analyzing customer information. .

Contributes to team effort by accomplishing related results as needed.

Desired Candidate Profile

English & Urdu/Hindi/Arabic language is mandatory. Resume without recent photograph will not be considered. Candidates Available in Dubai for interviews will be considered Bachelor’s degree is desirable, but not essential